BCBGMAXAZRIA Black Satin Heels

1. What shipping methods do you offer?
1. We do our best to select the cheapest shipping option, our most common carriers are:
1. USPS
2. UPS
2. Where do you ship? 
1. Nationwide USA
3. How long will it take to receive my order? 
1. For standard shipping..
1. Our staff does our best to ensure orders are sent out ASAP but please allow 2-7 days for your order to be shipped in case of any delays.
2. Expedited Shipping
1. For Faster or Fastest shipping, our Expedited shipping rates vary based on weight, mailing address, and desired delivery date. 
2. Please note, while most packages do arrive within 1-2 business days of the estimated 'faster/fastest' delivery date, we do not guarantee delivery on the estimated date shown during checkout. 
3. Order Tracking
1. Once your order has been placed, you'll first receive an order confirmation email followed by a shipment notification email with tracking once shipped. 
2. Shipment tracking is provided by the shipping entity (USPS, UPS, Fedex, etc).
4. Where is Recycled Threads based?
1. Based out of Las Vegas, Nevada

How do I know what size to get?

1. We often get this question. When shopping online, you need to know your measurements. We all know that sizes vary depending on the brand or country (e.g. European sizes vs American sizes). We recommend you take a measuring tape and take note of your bust, waist, hips and inseam. 

Common fit issues and solutions:

The sizing and fit of a garment can differ depending on the brand or country (e.g.) European sizes vs. American sizes) and while we try our best to include exact measurements in the description of the garment if available, it may be beneficial to locate the original brand’s sizing guide/chart to help differentiate an item’s exact proportions. 

Depending on the item, if exact measurements are available, you are able to locate them in the description box of the item. 

Types of Body Measurements:

PTP (pit-to-pit): measuring across the front or back of the garment from the underarm seam on one side the other underarm seam of the other side

Bust: PTP measurement doubled

Waist: measured across one side to the other at the waist height of the garment and then doubled

Inseam: length from the bottom hem of the garment to the mid-seam in the groin area

Length: total length from top to bottom, may vary on high-low or asymmetrical items

Rise: measuring from the mid-seam in the groin area to the waistband of the garment

All measurements are approximate and not a guarantee of fit.

Updating Your Order

1. Can I cancel or edit my order?
1. As soon as you place your order, we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the BLANK  if you wish to submit a return authorization once your order has been received. The terms and conditions for returns will apply.
2. Can I change my shipping address?
1. As soon as you place your order, we begin processing it. Therefore, we are unable to change or cancel orders. Please visit the BLANK  if you wish to submit a return authorization once your order has been received. The terms and conditions for returns will apply.

Order Issues

1. How do I check the status of my order?
1. We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. 
1. Please note Recycled Threads is not responsible for stolen packages.
2. I received the wrong product, what do I do?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept your return within 3 days of purchase . To be eligible for a return, your item must still have tags attached and in the same condition that you received it.

To initiate a return, please contact us at recycledthreadslv@gmail.com to obtain a return authorization. We will provide you with instructions on how to return the item. Please note that the customer is responsible for all return shipping costs unless the item is defective or was received in error.

Once we receive your returned item, we will inspect it to ensure that it meets our return policy requirements. If the item is in acceptable condition, we will issue a refund to your original payment method within 5 days. If the item is not in acceptable condition, we reserve the right to refuse the return.

Please note that the following items are not eligible for return: final sale.

If you have any questions about our return policy or the return process, please do not hesitate to contact us at recycledthreadslv@gmail.com

Address: 3375 E Russell Rd, Suite 1C, Las Vegas, NV 89120

Email: recycledthreadsLV@gmail.com

Phone: 702-830-6207

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